Braintree is where we can see the transaction history for customers when paying through CARD, this does not show Paypal transactions. We can also take manual payments for customers for example taking the payment for a 50% mispack.
This page will also explain the transaction statuses and show you how to refund outside of Magento in case there’s been an accidental offline refund.
Braintree can also be used to void a payment before it is taken, in case there is a reason the customer cannot wait for the transaction to settle in Magento.
Link -
Status | Meaning |
---|---|
Processor Declined | The payment has been declined for some reason |
Submitted for Settlement | The payment has been submitted. |
Settled | The payment has now settled and been taken. |
Payments must be taken over the phone ONLY, never via chat or email. To take a manual payment follow these steps:
Customers’ Details in Braintree
Customers’ details not in Braintree