Customers ordering from the Channel Islands (Jersey & Guernsey) are legally entitled to a VAT refund on their purchase due to the fact that they do not pay UK tax. However, as a UK based company, we legally have to charge tax on our products, therefore the process for refunding a customers is:

1. They still pay the VAT when making a purchase (UK law) & it's discretionary of companies refund it on a case by case basis
2. If they email asking if we refund VAT - we can now just do it as long as they are at a Channel Islands address.
3. VAT is 20% of the cost of the items, shipping not included.
4. Every time we do it, we need to fill in this tracker - https://beerhawk.sharepoint.com/:x:/g/ETCeQByWWadMlmz-1R48B6wBsVM_ILan1vKzHGyA2FPoQQ?CID=34471739-3057-48F5-AA4B-2341D76C3815&wdLOR=c8C67633B-8910-4B6B-9354-C4EFF1C0EF86

Please do not refund this in Beer Tokens! As a legal issue this needs to be refunded as a monetary transaction.