<aside> ⚠️ Sometimes we need to contact third parties for certain issues. Below you'll find a list of the different reasons you might need to contact a third party, what steps to take first & then who the contact is

</aside>

Computer or Phone Issues (laptops & software)

• Vital Technology Group
• Horizon Phone App

Yodel or CollectPlus

eRin should always be your first port of call for Yodel complaints but if the issue continues, the Team Leaders & Manager should manage the conversation with the courier first, however there are a few occasions where you need to escalate on the customer's behalf. These are:

• Property Damage
• Lost Parcels (if eRin query has failed) or Incorrect Collections
• Stores that no Longer Accept Returns
• Repeated Failed Collections
• Yodel IT Issues (eRin)