<aside> 🔀 Did you know that before asking the managers, you can request to swap a shift with another member of the team?

</aside>

We know you won't always be happy with the rota. It's the nature of the beast with the type of team we now have. You have a few options for an adhoc shift issue:

• Swap a shift with another agent
• Change the shift (via a manager)
• Request holiday on that day