How to Request an Outbound Call

Customers sometimes want to speak to a person directly rather than through chat or e-mail.

Often as well just calling can save a lot of time and give customers that personal touch.

The booking in link for this CANNOT be sent to customers.

We’ll have a different person on outbound calling every day so to request a brief chat please click on the following link and follow the process below:

Call Back Request - Beer Hawk CS

1. Check a Date & Time that works for the customer. The slots are between 9am-5pm weekdays and between 9am-430pm weekends.
2. There is a fixed lunch break on weekdays at 1pm - 1:30pm on weekdays.
3. Fill in the details as follows:

• Name - This is YOUR NAME
• E-mail - This is YOUR E-MAIL - If you put the customer’s e-mail they will see the account we have booked the call back’s into!
• Customer Phone Number - for obvious reasons
• What to cover - Please state the current issue and any relevant details
• Ticket Number - again for obvious reasons

Making the Outbound Calls

1. Log into the google calendar below in an incognito window on the shift when you are on callbacks.

• On Google chrome incognito window can be created by pressed ctrl - shift - n.
• Microsoft Edge incognito window can be created by going to top right three dots, selecting New In Private Window.

2. [email protected] B33rH4wk
3. View the google calendar & make the calls
4. Send the Outbound Call Follow-Up Canned response with the appropriate details