Slack is how we communicate as a team and a business, see Bible page 'Slack Channels'

• We don't post any customer details on any channels in Slack, ONLY ticket numbers. If you need to send something to a member of the team, use a ticket number or direct message the customer details if needed.
• Any pages with a padlock on will be a locked page and you had to be invited to, any pages that appear as a # mean anyone can join this.
• We use '@here' when posting in our slack channels as this notifies the whole team of that post.
• When posting in #cs-agent-questions we use a special format for these questions- click the lightning bolt that is lit up blue. You can then follow the steps to submit your question. This makes it easier for the team to see the issue and direct links for ticket numbers etc.
• When going on your lunch break we ask that you change your status to 'on a break' or 'at lunch' so the team are aware that you are taking your lunch then.

Useful tip! If you ever need to find an answer to a general question fast, you can search that question in the search bar in slack, this will bring up all posts with that same question. Odds are someone has asked that same question once before!