<aside> ℹ️ Tags are used in Freshdesk tickets to identify trends in tickets. You can use multiple tags on each ticket to record multiple issues.

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When tagging tickets, feel free to “overtag”. It is better to ensure the correct tag is added than miss it out so just search for keywords and add as many tags as you feel are relevant. If they do not fit the naming convention, please let a Team Leader know.

How to Create a Tag

  1. Go to the tags section of a ticket.
  2. Type a tag based on the naming convention detailed below.
  3. Select the option for "Create".
  4. Update the ticket.

Tag Naming Conventions

All tags should be created using the following convention:

  1. The formula for tags is - Primary Area_Issue_Specifics.
  2. Use one of the prefixes on the table below depending on what the tag will be used for.

Tag Prefixes

PerfectDraft Pro Tags

Since the launch of PerfectDraft Pro, data gathering is even more important for the new machine, so I’ve listed these tags here:

Prefix Suffix
PD_Pro _App _Issue, _Verification Error
_Beta _Contact, _Missedout, _InterviewEnquiry
_BH_Process _Query
_Cancelation
_Connectivity
_Error _E0, _E1, _E2, _E3, _E4, _E5, _E6, _E7
_Exterior_damage
late**dispatch
_Machine _missing_parts
_non-machine _query
_Outbound _DDOptedout
_Philips _worry
_Reviewed
_swap _query
_upgrade _query
_Volume _issue
_YouTuber _enquiry
product**team _review
_return4refund
Innacurate_volume

Copy & Paste-able Pro List

PD_Pro_App_Feedback

PD_Pro_App_Issue