<aside> ℹ️ Tags are used in Freshdesk tickets to identify trends in tickets. You can use multiple tags on each ticket to record multiple issues.
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When tagging tickets, feel free to “overtag”. It is better to ensure the correct tag is added than miss it out so just search for keywords and add as many tags as you feel are relevant. If they do not fit the naming convention, please let a Team Leader know.
All tags should be created using the following convention:
Since the launch of PerfectDraft Pro, data gathering is even more important for the new machine, so I’ve listed these tags here:
Prefix | Suffix | |
---|---|---|
PD_Pro | _App | _Issue, _Verification Error |
_Beta | _Contact, _Missedout, _InterviewEnquiry | |
_BH_Process | _Query | |
_Cancelation | ||
_Connectivity | ||
_Error | _E0, _E1, _E2, _E3, _E4, _E5, _E6, _E7 | |
_Exterior_damage | ||
late**dispatch | ||
_Machine | _missing_parts | |
_non-machine | _query | |
_Outbound | _DDOptedout | |
_Philips | _worry | |
_Reviewed | ||
_swap | _query | |
_upgrade | _query | |
_Volume | _issue | |
_YouTuber | _enquiry | |
product**team | _review | |
_return4refund | ||
Innacurate_volume |
PD_Pro_App_Feedback
PD_Pro_App_Issue