PerfectDraft Pro can have issues just like any appliance. The good thing about the Pro is that it helps us by detecting it’s own faults. That’s not to say that unidentified problems can’t happen. Please make sure you’re using the relevant tag for Pro. A list can be found here.

PerfectDraft Pro & App Reporting

This page is primarily for troubleshooting the machine itself. For guidance on how to use the app, look here:

PerfectDraft App

Faulty Machine

Unidentified problems If no specific problem can be identified, please perform a fresh start: ▪ Open the appliance and remove the keg. ▪ Disconnect the keg as described on page 24. ▪ Turn off the appliance by disconnecting the power, then plug it back in. ▪ Connect a new keg with a new beer tube, as described on page 19. ▪ Leave the keg inside the powered appliance for 12 - 16 hours to cool down. ▪ Retry pouring a beer.

• If the machine is determined to be faulty, you must follow the steps here when arranging the return.

If the problem persists, contact customer service. If the problem is one that can be identified, please follow the solutions below:

• The Machine is showing a display/error message
• The Dispense/cooling does not work
• Too much foam
• Too little foam
• Low beer flow
• Beer or condensation leaks
• Beer is too warm
• Misc. Problems
• Specific Issues